Unmatched Digital Experiences for Retail
Educate, Convert, Support... Repeat
Let your products sell themselves.
Learn how Shoppers interact inside your physical Store
Help mall visitors discover your stores & promos
What is unboxEngage
We're a customer engagement and data platform focused on revolutionizing the retail experience for both Shoppers and Stores.Best of AI led intelligence to simplify Shopper engagement with your Brand and products, and generate Insights to drive your revenue!
What Your Customers Think
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Skyrocket sales... Slash frustration... Get Shoppers raving about you!
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Engage & Convert
Tell your story, make your mark. Educate, Convert, Repeat... Build your Brand, drive value-based-selling & draw better margins.
Gather Critical Insights
Stats from qualified, registered users... What was searched (or missed), if viewed (when and where). Consumer interests and profiling.
Innovate & Grow
Build and interact with your own user Community to drive Innovation. Drive user Groups, build product trust & deepen Brand loyalty
unboxEngage for Retail Stores
We enable consumer retail Stores to offer rich in-store Shopper experiences with our zero-install web app and use the engagement data to continuously fine tune Stores' interactions with Shoppers both in-store and off-store.
Sales staff shortage
Empower shoppers with self in-store navigation & product education with a single click
Limited Store space
Get credible data on what shoppers are searching, reviewing and navigating to
Missed Leads Data
Track what shoppers searched but couldn't buy, follow up on missed sales
Low in-store Conversion
Convert sales with on-the-spot, time-limited offers while Shoppers are still in store
Slow Onboarding
Easy, online Warranty & self-registration by the users on their own time
Buyer's Remorse
Make it easy for customers to access product dos-don'ts, self-help and troubleshooting
Problem Handling
Converge all Service Requests, Trouble Tickets & Warranty claims
Low Operating Margins
Unlock new revenue streams from Consumables, Spares and AMCs
unboxEngage for Retail Stores - How it works?
Register Interest
Book a meeting with us to discuss your interest, scope of engagement & outcomes expected
Store Onboarding
Onboard all targeted store items & get 'Store' Branded QRCode to paste on Store entrance for easy visitor access.
Store Visitor Arrives
Store visitors launch the zero-install, web app by scanning Store QRCode using ANY QRCode reader at entrance. Users login using Google
Locating Store Items
Item search on app directs visitors to store location, if available. If unavailable, app records this for later lead targeting.
Simple Item Discovery
With the App, scanning item label leads to 'Item page' (Brand story, USP, Specs, Reviews, Videos). Visitors can also listen to sales pitch for a quick 'why buy me'
Uncertainty Barriers
If visitors still have questions about the item, 'item page' offers Whatsapp chat with our online Sales Rep to clarify doubts
Sweetening the Deal
To give buyers a gentle nudge, 'item page' presents time-sensitive discounts & competitor price-match, serving as a compelling incentive to complete purchase
Onboarding Process
Post-purchase care is integrated into the App to enable Customers to be guided thru Item onboarding, Troubleshooting & spare purchase
Shopper in-store Experience Demo
Increase sales and conversion
Take competition head-on... generate competitive personalized Offers presented in-context converting every visit into a sale!
Improve customer satisfaction
Turn frowns upside down with intuitive product location & stock status, easy quick discovery, and personalized follow-ups post Shopper exit
Data Driven Optimization
Get out of guesswork, be Data driven... uncover blind spots, Stock smart, Streamline Ops & Convert leads
Unlock Shopper insights
Behavioral data is a goldmine... Get all your answers for what Shoppers are seeking, what offers attracted them, what they bought, why they didn't...
New Revenue Streams
Sell beyond the box... Consumables, Spares & AMC fuel your next level of revenue growth
Sample Shopper in-Store Engagement Data
Skyrocket sales... Optimize Ops... Get Shoppers raving about your store!
Frequently Asked Questions
## 1. Is the integration process complicated?
- Response: Our platform is designed with ease of integration in mind. It can seamlessly connect with your existing systems using APIs, and our dedicated support team will guide you through the process step-by-step to ensure a smooth transition.## 2. How secure is our data on your platform?
- Response: Data security is a top priority for us. We employ robust encryption and follow best practices in data protection to ensure that all your information remains secure and private. Some of the leading firms globally use the platforms that we use to manage your proprietary data.## 3. Will it take long to see results after implementing your tool?
- Response: Many of our clients observe significant improvements in efficiency and bid management within the first few months of implementation. The tool is designed to provide immediate benefits by streamlining processes and enhancing collaboration.## 4. What kind of training and support do you offer?
- Response: We provide comprehensive training sessions tailored to your team's needs, as part of our services offer, we also provide a bid and project management expert that you can hire to handhold your entire bid response process.
## 5. Can the tool handle the specific needs of our large/multinational company?
- Response: Absolutely, our tool is scalable and flexible enough to accommodate organizations of any size, including multinational corporations with complex requirements.## 6. Is there a risk of this technology becoming obsolete?
- Response: Our platform is built on modern, adaptable technology. We continuously update our features and functionalities to keep pace with industry standards and technological advancements, ensuring the tool remains current and valuable.## 7. How does your pricing work? Is it cost-effective?
- Response: Our pricing is transparent and structured according to the size and needs of your business. We offer various tiers and packages to ensure that you only pay for what you need. Most clients find that the increase in bid success rates and time savings make the investment highly cost-effective.## 8. What if the tool does not fit our unique process?
- Response: Our tool is highly customizable. We can configure workflows and features to align perfectly with your existing processes. Our goal is to enhance and integrate, not to disrupt your established methods.
Let's innovate together!
Never miss another opportunity to engage Shoppers inside your store!
unboxEngage for Product Brands
For Brands that build innovative 'physical' products that require Consumers to be educated, sell direct to Consumers or rely on Distributors, and believe in customer led innovation, we can help you enable pre-purchase product exploration and post-purchase product support experiences.
Market Differentiation
Easily share your narrative of product USP, spec comparison against key players. benchmarking at point of sale
Complex Product
Transparently share product how-tos, user videos, guidance & tips to Shoppers at point of sale to help them make the purchase
Behavioral Data
Leverage unprecedented access to channel efficiency, user behavioral data across pre and post purchase user interactions
Channel Visibility
Strengthen Sales Channels with data on distribution success, 'sales cards' & ability to redirect channel sales
Sales Objections
Drive Sales Conversion with on-the-spot sales unblocking with time-limited offers & Whatsapp Sales reps
Limited Revenue
Unlock new revenue streams from Consumables, Spares, AMCs & 'EOL swap promos' by connecting directly with your customers
Problem Handling
Engage in ongoing customer Care with one-stop-shop access for troubleshooting, customer service and care requests
User Community
Let customers lead innovation with user communities engagement on continuous improvements
unboxEngage for Product Brands - How it works?
Register Interest
Book a meeting with us to discuss your interest, scope of engagement & outcomes expected
Store Onboarding
For each product to be onboarded into the app, get 'Product' specific QRCode to paste on product packaging/ label for easy visitor access.
Visitor Arrives At Retailer
At ur Retailer/ Distributor, visitors learn about the Product by launching scanning 'Product QRCode' from ANY QRCode reader. Login is using Google.
Retailer Geo-Location
On invocation the App captures the location data (+/- 10m) allowing more visibility on product distribution & channel effectiveness.
Feature Discovery
Visitors can now explore the Brand & Product features through the App (brand story, highlights, specs, reviews, influencer videos), including 'Why Buy Me' audio pitch
Retailer Sales Cards
Your Retailer Sales team can also use the App to access Product sales cards, helping them present your product effectively and overcome any sales resistance.
Uncertainty Barriers
If product Reviews, Influencer Videos, USP still leaves doubts, visitor can have a quick Whatsapp chat with an online Sales Rep to allay fears.
Onboarding Process
With Product QRCode pasted on the Product/ Box, your channel Partner educates the Customer that the Onboarding and Care features are available in the app itself
Skyrocket sales... Optimize Ops... Get your Retailers to love you and your Customers your products!
Engagement Data Collected by UnboxEngage
Here is a list of datapoints that we collect for user interactions with the products and store using the web-app
Customer Name, Contact Email and any other publicly shared user profile data
Unique identifier; use for personalized communication. Analyze for demographic insights.
All past and recent searches executed (keywords, brand names, categories)
Lead data (items searched for but were not found, wishlisted)
Highlights interests and preferences. Tailor product offerings and marketing messages.
All products engaged with (Labels OCR scanned, Product Dashboards reviewed)
Indicates high interest; target for promotions or direct marketing.
All competitors prices viewed,
Competing priced offers presented (in-context of viewed products, what offers were viewed, engaged with and not)
Reflects price sensitivity; consider price matching or highlighting value propositions.
All presented product recommendations (viewed, engaged with and not)
Gauge accuracy of recommendations; refine algorithms based on engagement.
Location data of store visits, Duration of stay (estimated), off-store interactions with app
Optimize store operations and marketing efforts based on peak times and locations.
All Brand specific promotions (viewed, engaged with)
Interest in deals; use to inform future promotions.
Note: Please reach out to us if you are interested in post-purchase Shopper journeys