What is unboxEngage?
We're a customer engagement and data platform focused on revolutionizing the retail experience for both Shoppers and Stores.
We enable retail Stores to offer rich in-store Shopper experiences with our zero-install web app and use the engagement data to continuously fine tune Stores' interactions with Shoppers both in-store and off-store.
Best of AI led intelligence to simplify Shopper engagement in-store and generate Insights that drive your revenue!
STORES
unboxEngage 4 Retail Stores
Retail Store Owners, drive in-store engagement, personalize the in-store shopping experience, and boost sales.
Watch Solution Demo
BRANDS
unboxEngage 4 Brands
Product Innovators, connect direct with your customers, innovate products, and build brand loyalty.
MALLS
unboxEngage 4 Malls
Mall Owners, connect visitors with your stores, improve store's Promo visibility, and simplify Store Discovery.
Who do we Serve
We serve Consumer Retail Stores, and unbox Engage is for you if...
High Shopper Volume
You have large spacious Stores and a strong Brand, you have high peak hour Shopper inflow, and you struggle to engage them due to limited sales staff.
Diverse Products
You sell products that often require extra explanation to Shoppers or a sales pitch, and you struggle with continuously training sales staff to increase store sales.
Online Presence
You have a strong online presence and engage customers very well digitally, but struggle to understand what Shoppers do in-store and are unable to leverage in-store engagement through your campaigns
Shopper in-store Experience Demo
Increase sales and conversion
Take competition head-on... generate competitive personalized Offers presented in-context converting every visit into a sale!
Improve customer satisfaction
Turn frowns upside down with intuitive product location & stock status, easy quick discovery, and personalized follow-ups post Shopper exit
Data Driven Optimization
Get out of guesswork, be Data driven... uncover blind spots, Stock smart, Streamline Ops & Convert leads
Unlock Shopper insights
Behavioral data is a goldmine... Get all your answers for what Shoppers are seeking, what offers attracted them, what they bought, why they didn't...
New Revenue Streams
Sell beyond the box... Consumables, Spares & AMC fuel your next level of revenue growth
Why Should You Care?
Why Choose UnboxEngage?
Zero-Install App
No download or pre-install required for your customers... just scan to launch
Start Small
Start with what matters most... our modular functionality allows you to add-on capabilities as your business needs grow
Global Product
We offer a product platform vs a one-off application... While it's white labeled to your Brand, it continues to evolve, delivering latest features for you.
Shopper Insights
Stats from qualified, registered users... What was searched (or missed), if viewed (when and where). Shopper interests and profiling. Off-store vs in-store activities. Recommendation propensity. Promotion effectiveness.
Engage, Innovate, Grow
Engage with user Community, drive Innovation with user Groups, grow with Affiliate features & deepen Loyalty
Add-On Services
uE for Brands Only
On-demand services, from Content creation to Channel partner sourcing to Sales & Care reps
Product Model
No one-off application, but a product platform that continues to evolve as it grows in the market
Multi-Invocation
App can be triggered through QR Code scan or just product Label scan
Zero-Install App
No download or pre-install required for your customers... just scan to launch
Shopper Insights
Stats from qualified, registered users... What was searched (or missed), if viewed (when and where). Shopper interests and profiling. Off-store vs in-store activities. Promotion effectiveness.
Engage, Innovate, Grow
Engage with user Community, drive Innovation with user Groups, grow with Affiliate features & deepen Loyalty
Multi-Invocation
App can be triggered through QR Code scan or just product Label scan
Our product, Your Branding
We offer a product platform vs a one-off application... While it's white labeled to your Brand, it continues to evolve, delivering latest features for you.
Start Small
Start with what matters most... our modular functionality allows you to add-on capabilities as your business needs grow
Product Model
No one-off application, but a product platform that continues to evolve as it grows in the market
Add-On Services
for Brands Only
On-demand services, from Content creation to Channel partner sourcing to Sales & Care reps
UnboxEngage for Stores - Step by Step
Let's navigate through a straightforward series of steps, shedding light on the pre-purchase customer engagement of a store visitor...
SETUP
Register Interest
Book a meeting with us to discuss your interest, scope of engagement & outcomes expected
SETUP
Shop & Product Onboarding
Identify products onboard. Get 'Shop' Branded QRCode. Share integration docs.
Step-1
App Invocation
Store visitors launch the zero-install web app by scanning Store QRCode using ANY QRCode reader at entrance. Users login using Google
Step-2
Finding the Product
Keyword search on app will direct visitors to store location if availability. If unavailable, app records this for later lead targeting
Step-3
Product Discovery
Visitors can now scan Product Label using app to get product info (brand story, highlights, specs, reviews, YT videos etc) all in a single app. It also offers a voice pitch for a quick 'why buy'
Step-4
Uncertainty Barriers
If product Reviews, Influencer Videos, USP still leaves doubts, visitor can have a quick Whatsapp chat with our online Sales Rep to allay fears
Step-5
Sweetening the Deal
To give buyers a gentle nudge, app presents time-sensitive discounts/ Competitor price-match & serving as a compelling incentive to complete purchase
OPTIONAL
Onboarding Process
Post-purchase the Customer is made aware of the Onboarding and Care features available in the app for off-store invocation
unboxEngage for innovative Brands
If you build innovative 'physical' retail products, sell to Consumers, rely on Distributors and believe in customer led innovation, and struggle with...
Brand
Market Differentiation
You play in a crowded market and without a clear narrative on why your product is great, Sales may be hard
with uE4B
Easily share your narrative of product USP, spec comparison against key players. benchmarking at point of sale
Brand
Complex Product
Your product is not simple (plug-n-play) and requires some user guidance for adoption
with uE4B
Transparently share product how-tos, user videos, guidance & tips to Shoppers at point of sale to help them make the purchase
Brand
Low Brand Power
Shoppers don't recognize your Brand and don't want to trust your products because of this
with uE4B
Lead with Brand story, transparently share product USP, specs & benchmarking at point of sale
Revenue
Channel Visibility
You don't know where your products land post shipment to Distributors, with no control over sales channels
with uE4B
Strengthen Sales Channels with data on distribution success, 'sales cards' & ability to redirect channel sales
Revenue
Sales Objections
Shoppers need more clarity before purchase and existing Sales channels are not staffed for it
with uE4B
Drive Sales Conversion with on-the-spot sales unblocking with time-limited offers & Whatsapp Sales reps
Revenue
Limited Revenue
You know there are opportunities around consumables, spares and AMC, but are unable to leverage them
with uE4B
Unlock new revenue streams from Consumables, Spares, AMCs & 'EOL swap promos' by connecting directly with your customers
Costs
Onboarding Data
Limited access to post-sale customer onboarding data due to legacy systems, transparency issues in distributor networks
with uE4B
Simplify customer onboarding with easy, online Warranty & self-registration & imitation protection checks
Costs
Customer Remorse
Shoppers won't purchase without proper Care services and you don't know how to offer it through Distributors
with uE4B
Engage in ongoing customer Care with one-stop-shop access for troubleshooting, customer service and care requests
Costs
No Idea About Users
You have no idea about your current users to rapidly learn from and prioritize your next product features
with uE4B
Let customers lead innovation with user communities engagement on continuous improvements
Efficiency
Lack of Data
You struggle to access customer data (pre-purchase or post-purchase) to optimize your operations and uncover new revenue opportunities
with uE4B
Leverage unprecedented access to channel efficiency, user behavioral data across pre and post purchase user interactions
UnboxEngage for Brands - Step by Step
Here is a straightforward series of steps, explaining pre-purchase customer engagement of an interested visitor at any of your channel partner's Store...
STEP-1
Register Interest
Book a meeting with us to discuss your interest, scope of engagement & outcomes expected.
Step-2
Shop & Product Onboarding
Identify products onboard. Get 'Product' Branded QRCode. Share integration docs.
Step-3
App Invocation
At ur Retailer, when visitors want to know about Product, they launch the zero-install app by scanning 'Product QRCode' from ANY QRCode reader. Users login using Google.
Step-4
Retailer Geo-Location
On invocation the web app captures the location data (+/- 10m) allowing more visibility on product distribution & channel effectiveness.
Step-5
Product Discovery
Visitors can now explore the Brand & Product info using app (brand story, highlights, specs, reviews, YT videos etc) all in a single app.
Step-6
Retailer Sales Cards
Your Retailer Sales team can also use the app to access Sales Cards, helping them present your product effectively and overcome any sales resistance.
Step-7
Uncertainty Barriers
If product Reviews, Influencer Videos, USP still leaves doubts, visitor can have a quick Whatsapp chat with an online Sales Rep to allay fears.
Step-8
channel Redirection
App enables you to redirect the sale to an alternative (strategic) channels (ex: ur website) if required through Offers/Promos, or present a timebound discount to nudge the visitor to buy at the current channel itself.
OPTIONAL
Onboarding Process
Since the Product QRCode sticker is pasted on the Product/ Box, your channel Partner educates the Customer that the Onboarding and Care features are available in the app itself
unboxEngage for Retail Complexes & Malls
If you are large Retail Complex, host a number of retail Stores and are seeking to drive better traffic into your Complex, but struggle with...
Tenant Revenue
Improve Stores' Visibility
You want all your tenant stores and their promotions to be more discoverable to inbound visitors
with uE4M
Shoppers can easily lookup Tenant Stores & discover ongoing Promotions as they enter the Mall
User Experience
Improve in-mall Shopper navigation
Your visitors and tenant stores complain of poor in-Mall navigation, guidance and store accessibility
with uE4M
Shoppers can locate stores and navigate within the Mall easily using inbuilt partner navigation capabilities
User Experience
Mall branding & new Experiences
Struggle to increase Mall traffic through new visitor engagement initiatives or promote Mall branding
with uE4M
Shoppers can now engage in mall's branding Initiatives, Events, Games, Challenges and more
Mall Revenue
Improve Tenant Store profits
Limited influence in making tenant stores sell more and be more profitable
with uE4M
Enable In-store personalized engagement for Shopper at Tenant Stores
Mall Branding
Highlight Mall's Environmental and Social initiatives
Limited ability to share Mall initiatives on Environment, Social and drive Brand recognition and followership
with uE4M
Branding initiatives like sharing info on reducing energy consumption, recycling materials, and supporting local communities
Ops & Efficiency
Transparent Platform for Shopper Insights with Tenants, Owners and Managers
Inability to drive decision making related to Mall initiatives and strategic direction due to lack of data
with uE4M
Data driven decision making with unprecedented access to Shopper behavioral data
Engagement Data [Pre-purchase Flow]
Here is a list of datapoints that we collect for user interactions with the products and store using the web-app
OAuth Profile Data
Customer Name, Contact Email and any other publicly shared user profile data
It helps with...
Unique identifier; use for personalized communication. Analyze for demographic insights.
Search Profile
All past and recent searches executed (keywords, brand names, categories),
Lead data (items searched for but were not found, wishlisted)
It helps with...
Highlights interests and preferences. Tailor product offerings and marketing messages.
Product Engagement Profile
All products engaged with (Labels OCR scanned, Product Dashboards reviewed)
It helps with...
Indicates high interest; target for promotions or direct marketing.
Dynamic Offer History
All competitors prices viewed,
Presented competing priced offers (in-context of viewed products, what offers were viewed, engaged with and not)
It helps with...
Reflects price sensitivity; consider price matching or highlighting value propositions.
Recommendation History
All presented product recommendations (viewed, engaged with and not)
It helps with...
Gauge accuracy of recommendations; refine algorithms based on engagement.
Store Visit Data
Location data of store visits, Duration of stay (estimated), off-store interactions with app
It helps with...
Optimize store operations and marketing efforts based on peak times and locations.
Brand Promo Data
All Brand specific promotions (viewed, engaged with)
It helps with...
Interest in deals; use to inform future promotions.
Post-Purchase Data
Note: Please reach out to us if you are interested in post-purchase Shopper journeys
Sample Shopper Profile
Here is a sample profile that can is generated for every individual Shopper that engages with the Retail Stores
alex.morgan@example.com
Profile Summary
Alex Morgan is a tech-savvy shopper with no store membership but part of the community, with an average order value of $286 and a purchase frequency of 6-9 months.
Next Engagement Opportunity: Upcoming event, related to the warranty expiration event which could be an opportunity for engagement.
Promo Responsiveness: High to discounts and price matching, based on historical data.
Brand Affinity: High specification Brands with cutting edge features.
Store Membership
No
Community Signup
Yes
Av Order Value
$286
Purchase Recurrence
6-9mo
Onboarded Products
4 ITEMS
upcoming Event
HP Printer Warranty Expiry
Last Store Visit Data
Visit Data Summary Profile
Store Visit
Location: 3 Simei Street 6, East Point Mall, Singapore
Date: 02/Mar/2024
Duration: 15-30mins approx
User Search
Keywords: “surround sound“, “dolby’, “cone woofer”
Brands: JBL, Yamaha
Categories: soundbars, home theater
Items Not Found
Not Found: “JBL Partybox Ultimate"
Reason: Out of Stock
Action: Notify user stock availability date
Items Wishlisted
Product: Yamaha NS-555
Action: Push hi-def speaker systems
Items Researched
Product: LG S95QR, JBL PartyBox, Yamaha True-X Bar
Action: Target for Audio Campaign
Offer Reaction
Product: JBL PartyBox Ultimate
Competitor Offers: Amazon Online
Store Offer Type: Competitor Price Match
Store Offer Engagement: Clicked
Action: Follow up for online purchase
Promos Clicked
Brand: JBL
Promo Clicked: NS-CP-1087
Promo Info: Members get 20% OFF on JBL soundbars
Action: Follow up for Membership signup
